Managed Services
Managed Service Benefits
- Control IT costs
- Faster implementation
- Quicker Return on Investment
- Increase efficiency
- Increase service levels
- Compliance and security
- Reduce employee headcount
- Flexible service
- Reduce risk
Managed Service Includes
- Create certification campaigns
- Create reports
- Manage IdentityNow virtual appliances
- Update expired connectors
- Manage software support issues with SailPoint
Skills and Resources
- Solution Architecture
- IdentityNow SME
- IdentityNow Developer
- Business Analyst
- Managed Services Manager
- User Provisioning
- Password Management
- Single Sign-On
- Access Certifications
CyberIAM’s IdentityBox is a Managed Service offering for IdentityNow and is as simple as “Identity in a Box”. Why? Because we provide the expertise needed to deploy and maintain the service for your organisation. CyberIAM manages the platform, virtual appliances, connectors, certification campaigns, segregation of duties as well as providing skilled identity professional like Business Analysts, Subject Matter Experts and Developers in order to make your IAM programme successful
Support Services
Tailored support
CyberIAM has extensive experience of supporting multinational organisations with their IAM and PAM infrastructures. Our customer support is most effectively deployed through tailoring our support to your needs.
Support Software
Our market leading service and tracking software enables our team to efficiently respond to and track support requests. Therefore, we can effectively prioritise our customers support issues and obtain data analysis.
Rapid Response Rate
CyberIAM work hard to ensure that all issues raised are responded to and resolved within the service level agreement timescale, preventing any delays from occurring.
CyberIAM is your trusted support partner as a leading provider of responsive and cost effective Identity and Privileged Access Management support services. From 1st line day-to-day application assistance, to in-depth 3rd line technical support that supplements the knowledge of existing IT staff. Whatever your requirement, we are able to tailor our support offering to meet your needs.
Technical Consultancy Services
Think out the box
When other system integrators deliver enterprise software solutions they often remain within the confines and restrictions of the software. Our technical services team often looks at what the best approach is for the customer, and when required we will design a solution out of the box to achieve the most effective solution for the customer.
Leading Specialists
We have been fortunate to have built a business that has attracted the market leading IAM and PAM experts which has gained us the reputation as been one of the top technical consulting services companies in the industry. With a continued investment of 12% into training we expect this market recognition to continue and to grow even further.
Technology for the Business
What differentiates us from all our competitors is we understand that identity is both a technology problem and a business problem. Our technical consultants work hand-in-hand with our business consultants to ensure our solution delivery is concise and iterative based on a set of clear business objectives.
We provide services ranging from strategy, architecture, solution delivery and development for a range of both bespoke and vendor products. We operate a technology-agnostic approach based on partnerships with the market-leading IAM and PAM vendors that are recommended by the analysts.